Health agency Medicare Australia has recently started trialling a call centre solution based on internet protocol (IP) telephony that allows calls to be routed to regional offices during peak periods.
Siemens is to sell a majority share of its enterprise communications business to an American private equity firm, the Gores Group, and will start a joint venture involving the business with its new partner.
The chief exec of the UK arm of mobile operator 3 said the company is set to heavily promote IP telephony and instant messaging on its network.
The Australian Crime Commission (ACC) is intending to build a national data interception and surveillance system next year. With the system's request for tender closing today, the NSW Police Force is expected to be watching closely in light of its plans for a similar upgrade next year.
The NSW Department of Commerce has in the past two weeks upgraded to the latest version of SAP's enterprise resource planning (ERP) software as part of an ongoing drive to standardise technology platforms.
A good merger always gets the pulse racing -- and Seven's takeover of Unwired could be shaping up to be one of the most interesting for a while.
Somewhere along the line, it became assumed that xDSL technologies -- which run over the last-mile of wiring so tightly controlled by Telstra -- were the only way forward for Australian broadband.
For Western Australia's DVG Automotive Group, the ability to move phone calls over a data network was just the beginning of a VoIP project that's on track to pay for itself in as little as seven months.
How can you tell if your business is ready for Voice over IP? Also, who are the leading IP handset providers and systems integrators in Australia?
NEC's business-grade broadband wholesale division, NEXTEP, is tooling up its national network to provide Voice over Internet Protocol (VoIP) services, with a wireless offering also on the horizon.
There's been a lot of talk about network convergence, the idea that data, voice and video traffic will one day travel over a single network. In this special report, we look at how Mount Erin Secondary College is tackling convergence and IP telephony goals at footy club the West Coast Eagles.
Technology firms make their living advising customers how to reinvent their IT, but Dimension Data found a dose of its own medicine to be highly instructive. David Braue explains how.
By being very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services. However scalability could be an issue for larger organisations.
An 802.11g wireless router with an integrated ADSL modem suitable for multiple PC homes and small offices.
If you're thinking about voice over IP, we take a look at the steps involved in getting it set up and what's on offer from four major vendors.
Despite a few useful features, the ASUS Eee Box is a novelty at best. It can't come close to the performance and robustness of even the most basic standard budget PC, while a low-end notebook can do everything it can do and more.
The latest bundle of mobile technologies from Intel arrives late and somewhat piecemeal, but delivers a useful set of incremental enhancements.
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