Building a team with the necessary skills and flexibility to maintain high service levels through adversity is not easy.What skills should CIOs look for in potential employees or cultivate in current ones?
Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.
There's yet another chronic problem for technology and Internet companies these : the scarcity of experienced executives who can take the helm.
Training is still as vital as ever, warns an HR expert. Just because the pool of recruits is bigger doesn't mean the skills are there.
CSC has been awarded an outsourcing contract worth up to AU$21 million by West Australian electricity provider Western Power.
What can organisations do to keep the employees they have and maximise their potential?
ICT salaries are rising, but they are certainly not skyrocketing.
Is the ICT industry's staff retention issue due to the poor quality of leadership in our sector?
ANZ CIO Peter Dalton thinks the bank may have an answer to improve retention of key IT staff -- send them to other companies.
Without consensus on labour issues, the eventual winner of the NBN may end up as little more than a lame duck and a cashed-up symbol of the conflict between the desire for progress and the lack of mechanisms to deliver it.
Building a team with the necessary skills and flexibility to maintain high service levels through adversity is not easy.What skills should CIOs look for in potential employees or cultivate in current ones?
Communication skills, a technical background and the ability to communicate are all touted as important qualities for team managers to possess. What skills do you think are key to being a good IT manager?
Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.
From doling out t-shirts to organising development and career planning programs, companies strive to keep their employees motivated. Here are some tips for keeping staff happy.
The average annual salary of an Australian IT professional is currently $82,507, according to an extensive survey of the sector recently conducted by ZDNet.com.au.
Microsoft's suite of online tools is designed to help small businesses build and maintain a Web presence and manage projects, contacts, and tasks.
With the right packet sniffers you can truly lead the dog's life. What's most impressive is network monitoring devices will help you see problems immediately. These tools can aid in analysis, migration, monitoring, security, testing, and administration of the network.
They can print, copy, scan, and fax but can they open tins? We put multifunction devices to the test and find out.
Does your company's human resource management functions need to be automated? We look at what you need to consider, and three packages to help you do it.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
Footy Club Switches to Single Business Communications Solution
Proven data storage and protection solutions
Driving Business Growth Through Enterprise IT Management
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
Footy Club switches to Single Business Communications Solution
Connect growing business demands using Next Dimension Working™
Click here to find out more about Telstra's single solution vendor capabilities
Find out how to combine network connectivity with mobile broadband and IP telephony
'At The Whiteboard' Video Series
Click here to learn more about Microsoft Windows Server 2008 and Hyper-V technology.
Click here for more.
CXO's Unplugged - Real Business Insight
Phil Dobbie interviews business leaders to reveal their thoughts on various management challenges.
Click here to see the latest video.
Printer Superguide
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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