Health insurer Manchester Unity has reaped "enormous" savings through insourcing its call centre and moving the entire organisation to a Voice over Internet Protocol (VoIP) telephony system.
Power firm Cogen is implementing voice over IP technology from 3Com in a project that may be the precursor to a major rollout across parent company Innogy. Take a look at the progress so far.
There is still plenty of local work for skilled IT staff despite a global financial crisis, according to one of Australia's largest technology staff recruiters, but not much room to move in terms of higher salaries.
Optus is decommissioning its Nortel-powered hosted VoIP Centrex offering in favour of a new voice module delivered over its next-generation Evolve network.
Australian start-up Freshtel today said it expected to launch a Voice over Internet Protocol (VoIP) service for mobile phone users locally within weeks, after a successful trial of its dual-mode technology with UK mega-retailer Tesco.
Writing a blog about mobile technology on 28 April almost necessitates holding forth on CDMA shutoff. But if you ask me, there's something far more disruptive happening in the wireless world right now.
Life may be like a box of chocolates -- but telecoms right now is gearing up to be a Reese's Peanut Butter Cup, as service providers seek increasingly novel ways to blend their offerings.
The vision of the future BT portrayed this week at an Australian conference was so far removed from how Telstra's David Quilty has described the British telco that I wonder if they were talking about the same UK.
It has been a busy year in telecoms, whether because of the increasingly bitter relationship between Telstra and the government; the awarding of the contentious but (finally) progressive broadband contract to OPEL; the pivotal election that led to a change of government; or the move of 3G mobile technology into the mainstream at last.
Somewhere along the line, it became assumed that xDSL technologies -- which run over the last-mile of wiring so tightly controlled by Telstra -- were the only way forward for Australian broadband.
Voice over IP has reached some major milestones in 2008 in both the enterprise and consumer ends of the market but how long can traditional telcos continue to fight against this disruptive technology?
It may have had its share of teething pains, but medical clinic chain Medi 7 has used its VoIP and open source Asterisk PABX rollout to improve call routing and slash thousands of dollars in telecommunications costs.
For Western Australia's DVG Automotive Group, the ability to move phone calls over a data network was just the beginning of a VoIP project that's on track to pay for itself in as little as seven months.
As VoIP becomes more prevalent, its popularity will undoubtedly attract some unwanted attention -- spammers and phishers looking for their next scheme. Here is a look at some common forms of VoIP abuse, including VoIP spam and caller ID spoofing, and how you can fight back.
For Loddon Shire Council's corporate services director, Brett Eastwood, making the move to a VoIP telephone system was a no-brainer.
Cesare Tizi, ZDNet Australia CIO of the Year 2007, likes VoIP because it saves money but he also loves the flexibility it offers. However, Tizi warns admins not to undestimate the problems setting it up.
Millennium's New Zealand-based vice president for IT, Eli Salant, reveals how he's convinced board members to spend on technology instead of refurbishments, achieving savings of nearly US$800,000 a year with Voice over IP.
Whether you plan to use Skype or not, the Skypephone is a full-featured budget priced phone and value for money if you don't break it first.
The Linksys CIT400 allows you to make both land-line and Skype calls, all without a PC.
The V300 offers quality voice services and simple router functionality in an easy to set up package.
Though Skype 2 suffers from middling voice quality when calling landline phones, it's still one of the best free VoIP services around, and its new Skype Video feature makes it even better.
If you're thinking about voice over IP, we take a look at the steps involved in getting it set up and what's on offer from four major vendors.
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
Footy Club Switches to Single Business Communications Solution
Proven data storage and protection solutions
Driving Business Growth Through Enterprise IT Management
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
Footy Club switches to Single Business Communications Solution
Connect growing business demands using Next Dimension Working™
Click here to find out more about Telstra's single solution vendor capabilities
Find out how to combine network connectivity with mobile broadband and IP telephony
'At The Whiteboard' Video Series
Click here to learn more about Microsoft Windows Server 2008 and Hyper-V technology.
Click here for more.
CXO's Unplugged - Real Business Insight
Phil Dobbie interviews business leaders to reveal their thoughts on various management challenges.
Click here to see the latest video.
Printer Superguide
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
Click here for more.
