Problems with Telstra's new Siebel-based billing system have led to call centres being choked by long delays and errors, according to one of the telco's unions.
Telstra workers will today go to the Australian Industrial Relations Commission to seek permission to start urgent industrial action across the country.
Telstra will be cutting jobs in the 2008/09 financial year, chief executive Sol Trujillo said today.
Optus could slash hundreds of jobs this week to counter the effects of a likely economic downturn.
The Rudd government was "hopelessly compromised" on its plan to build a national broadband network, former Communications Minister Helen Coonan said this week.
Say what you will about Senator Stephen Conroy, but he is clearly not a man afraid of confrontation. Well, he'd better not be, because by killing off the OPEL WiMax project he has just set himself up for a battle with Telstra of Biblical proportions or a big meal of crow washed down with a $4.7 billion gift to SingTel Optus.
Do you have a blog that mentions Australian telecommunications?
One of the only Australian start-ups to present at the recent round of conferences in the US was Sydney-based spellr.us, which has launched a Web-based tool to check and monitor websites for spelling mistakes.
If you're heading to the Beijing Olympics to cut deals, schmooze and booze, don't leave your laptop and mobile with your hosts for a second and watch your gadgets very, very carefully. Of course, it might cost you a deal because you're acting weird, but your data will be safe.
Add two more Oz telecomms bloggers to the list: AAPT's regulatory affairs chieftan David Havyatt, and Optus/Cisco/everywhere veteran Laurel Papworth.
Telstra's Now We Are Talking resident cartoonist Mikko lampoons Terria's rapidly declining list of members.
After we published a list of the funniest and most biting public comments by Telstra's bombastic public policy chief Phil Burgess last week, a number of ZDNet.com.au readers wrote in suggesting more.
Is this a marriage made in heaven? The federal government and shareholders at Australia's largest carrier certainly hope so.
Most businesses see PowerPoint as the be-all and end-all when it comes to distributing information. As David Braue finds, however, Fone Zone's willingness to look further has paid many benefits.
The broadband business -- plans, peaks, and penalties -- can be confusing to say the least. We line up some of Australia's best.
Australia still has way to go before it can meet its full potential with wireless and broadband.
Telstra Country Wide has announced a AU$231 million investment in 2003/04 to improve services to regional areas.
Reading over the results from the Australian Broadband Survey for 2004 confirms what many ZDNet Australia readers have written about over the past year: Telstra drastically needs to improve its BigPond service.
Complacency by one Internet provider left them with a poor result in our tests but what if this wasn't a test?
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
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