News (362)

  • CBA service levels lag transformation programme

    Customer service at the Commonwealth Bank (CBA) is still not making the grade despite an AU$1.5 billion, three-year transformation project nearing the end of its life, according to new CBA chief Ralph Norris.

  • NetBank pilot glitches anger users

    Glitches in the Commonwealth Bank's pilot of an upgraded NetBank service are infuriating users.

  • Banking IT ignores credit crisis

    Australia's major banks will continue to pursue huge technology projects that will fuel local IT spending for the next few years despite the global financial crisis, according to a leading local analyst.

  • CommBank suffers Australia-wide outage

    Commonwealth Bank users across Australia found themselves unable to make transactions today when the bank suffered a countrywide systems outage.

  • Gen-i out of $1.3bn CBA race

    Telecom New Zealand subsidiary Gen-i has taken itself out of the running for the Commonwealth Bank's tender process to provide the bank with Australia-wide telecommunications services.

  • SMS two-factor authentication dead in 3 years: NAB

    SMS-delivered two-factor authentication will be dead in three years, according to National Australia Bank's general manager of technology, risk and security, Gary Blair.

  • ZDNet Australia CIO of the year

    Cesare Tizi, who was the chief information officer at Australia's largest energy supplier AGL Energy, has been awarded the title of ZDNet Australia CIO of the year 2007.

  • Hackers pounce on Howard 'heart attack e-mail'

    Details of around 750 Australian banking customers may have been compromised after a trojan e-mail -- claiming the prime minister has suffered a heart attack -- was unleashed.

  • MasterCard brings RFID payments to Australia

    MasterCard has announced the first trial of its radio frequency identification (RFID) credit card technology in Australia, which allows card-holders to make small payments without supplying a signature or personal identification number for verification.

  • SMS security for NetBank users

    Commonwealth Bank online banking customers can request SMS or token-based two-factor authentication to improve the security of their accounts, the bank announced.

  • Netbank bites the dust again

    For the second time in a fortnight, the Commonwealth Bank of Australia's Internet banking service is unavailable due to "technical difficulties".

  • Downtime hits CommBank online service

    The Commonwealth Bank's Internet banking site experienced unexplained difficulties this morning, with customers being left in the lurch at the start of the business week.

  • CBA opts for higher-level EFTPOS security

    The Commonwealth Bank of Australia (CBA) has beefed up the size and security of its fleet of EFTPOS terminals by ordering 10,000 new units employing the Triple-DES (Data Encryption Standard) to protect electronic transactions.

  • Commbank attacked by instant phishers

    Commonwealth Bank customers have been targeted by phishers in a scam that combines a clever social engineering lure sent over instant messaging application ICQ.

  • CBA customer service trails profit

    The Commonwealth Bank of Australia (CBA) has racked up a $2 billion half-year net profit but its customer service still isn't up to scratch.

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