Medicare has revealed all of its ICT services contracts are set to expire soon, with the insurer hoping to find replacement suppliers this year.
Health agency Medicare Australia has recently started trialling a call centre solution based on internet protocol (IP) telephony that allows calls to be routed to regional offices during peak periods.
The nation's number two telco Optus today outlined a number of new and renewed enterprise customer wins as part of its quarterly financial results statement.
Medicare has awarded IBM a three-year, $70 million extension to its comprehensive technology outsourcing contract after announcing earlier this year that it would review all its information and communications contracts.
Business process outsourcing (BPO) is on the rise, with traditional IT services companies moving into this space. ZDNet Australia looks at what is happening in this emerging market.
Business process outsourcing (BPO) is on the rise, with traditional IT services companies moving into this space. ZDNet Australia looks at what is happening in this emerging market.
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