Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.
We have all heard the phrase "IT needs to align with the business" but what does it actually mean, and how are businesses achieving it?
If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.
Are you paying employees to sit around watching an hourglass? Losing customers because that order page on your Web site takes forever to generate and download? Then it's time to focus on application management.
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
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Driving Business Growth Through Enterprise IT Management
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