News (27)

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • Vendors' ITIL skills lagging, say IT managers

    Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.

  • Australian businesses still clueless about ITIL

    More than half of Australian mid-market businesses are completely unaware of ITIL, a key element in providing more efficient service management, a survey has found.

  • New ITIL version means business

    Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in May.

  • Slowboat to ITIL v3 take-up?

    The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the increasingly popular services management approach makes a real impact on businesses. Angus Kidman reports.

More News >

Blogs (3)

  • Read the blog post - Steven Deare

    Here come the drums

    "Hi, where do I find the keynote session," I asked the registration desk of the IT Service Management Forum (itSMF) conference. "That's upstairs. Just follow the drumming." Right, I thought.

  • Read the blog post - Renai LeMay

    Spellr.us needs a new dictionary

    One of the only Australian start-ups to present at the recent round of conferences in the US was Sydney-based spellr.us, which has launched a Web-based tool to check and monitor websites for spelling mistakes.

  • Read the blog post - Steven Deare

    An ITIL threat

    Think the Information Technology Infrastructure Library (ITIL) framework is boring? So did one Commonwealth Bank worker, apparently. She doesn't work there anymore.

Features and Case Studies (18)

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • DoE Victoria learns from project management lessons

    Working out an IT governance scheme when you have 600,000 users in place is a challenge, but stricter project management has been so successful for the Department of Education in Victoria that the government agency is now adopting the same methodology even for non-IT projects.

  • Service management enterprise guide

    Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • IT governance: is it the answer?

    IT governance will likely be this year's new buzzword. It promises some rich rewards, including improved ROI, better service levels, and enhanced security.

More Features and Case Studies >

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