Some organisations are spending more than half a million dollars on implementing new service delivery frameworks like ITIL, an Australian survey has found.
Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.
Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.
Tech veteran Jon Oltsik says acquiring the latest security technology is a good start but no substitute for a comprehensive strategy. Good luck hearing that message in the stampede to build impenetrable cyberdefenses.
Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
Tech veteran Jon Oltsik says acquiring the latest security technology is a good start but no substitute for a comprehensive strategy. Good luck hearing that message in the stampede to build impenetrable cyberdefenses.
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
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