News (15)

  • New ITIL version means business

    Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in May.

  • Virgin Blue on ITIL runway

    Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework

  • BMC plans a 'simple' attack on the mid-market

    BMC has set its sights on the mid-market, however, commentators have questioned whether the software maker is up to the challenge.

  • University of WA and what AU$16m can buy

    The University of Western Australia has flagged plans for a number of large new technology projects as it continues to standardise core ICT services. The institution has a total ongoing annual IT spend of around AU$16 million, excluding major projects.

  • Quality IT service comes at a price

    Some organisations are spending more than half a million dollars on implementing new service delivery frameworks like ITIL, an Australian survey has found.

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Features and Case Studies (13)

  • IT department headed for extinction?

    As the world's environment changes, scientists are becoming increasingly worried that large numbers of species will become extinct. Could this also happen in the corporate environment?

  • DoE Victoria learns from project management lessons

    Working out an IT governance scheme when you have 600,000 users in place is a challenge, but stricter project management has been so successful for the Department of Education in Victoria that the government agency is now adopting the same methodology even for non-IT projects.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • Can the government solve its IT woes?

    Whatever happens in the election, government departments at both state and federal levels are facing major changes to how they build and manage their IT infrastructure. Is the answer shared services, an increased focus on SOA, enhanced Web delivery -- or just telling everyone in your department to get a clue?

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