News (3)

  • Vendors' ITIL skills lagging, say IT managers

    Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.

  • Government agency claims ITIL first

    Victoria's State Revenue Office has become the first government agency in the world to gain IT Infrastructure Library (ITIL) certification, an achievement Commissioner Paul Broderick says vindicates an earlier decision to cut ties with its outsourcer.

  • Aussie ICT guidelines embraced as world standard

    Guidelines on the corporate governance of ICT developed by Standards Australia have been adopted as an international standard by the ISO (International Standards Organisation).

Features and Case Studies (2)

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Thinking outside the ERP box

    ERP architectures are usually structured around messaging, monitoring, and workflow. Learn how to reconfigure these resources into document management, compliance enforcement or help desk automation systems.

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