News (3)

  • ACT's InTACT makes big strides

    ACT Government service provider InTACT is due to leap up the list of Australia's biggest ICT users with the addition of the capital's Department of Education and Training to its client list.

  • Little room for process management in AU outsourcing

    While Australian businesses are showing increasing interest in service and process management approaches such as ITIL and CMM, that enthusiasm drops off dramatically once outsourcing comes into play, according to new data from research firm Forrester.

  • Why CIOs must adopt IT governance

    Will CIOs be able to maintain the status quo when they are on the hook to improve results while also cutting staff and overall spending.

Features and Case Studies (4)

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Aussie! Aussie! Aussie! Why? Why not?

    Want to shop locally for IT services but don't want to compromise on quality? The local services industry is finding ways to outdo global giants.

  • IT governance: is it the answer?

    IT governance will likely be this year's new buzzword. It promises some rich rewards, including improved ROI, better service levels, and enhanced security.

  • How to manage outsourcing risks

    If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.

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