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  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • Top time wasters at work

    A work productivity survey has revealed that about 17 hours out of a 45-hour work week is generally unproductive. The main culprit -- procrastination.

  • The impact of Australia's anti-spam legislation

    Spam costs businesses an average of A$900 per employee per year in lost productivity. Will Australia's new anti-spam laws reverse this trend?

  • Shed light on shadow IT groups

    Stop detached, independent and illegitimate IT operations from posing a threat to your infrastructure.

  • Why open source is bad for Australia

    Open source is actually anti-industry, and protecting it is not in Australia's interests, says one industry observer. Additional reading: Why one Norwegian city switched to Linux

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