News (16)

  • KAZ to fire 100 staff?

    Telstra today declined to confirm or deny a report that it was firing up to 100 staff from its troubled IT services division KAZ.

  • ATO picks mainframe shortlist

    The Australian Taxation Office has selected a shortlist of suppliers who will bid for the last and largest of its three outsourcing contracts, a high-end computing deal believed to be worth a total of $800 million over five years.

  • Defence warns of lengthy regional ICT deliberations

    The Department of Defence has warned suppliers bidding for a potential deal to supply information and communications technology service management to its regional operations not to hold their breath for a decision.

  • Customs CIO: When vendors say 'innovation', run

    Australian Customs' CIO, Murray Harrison, says service level agreements (SLAs) don't work in outsourcing arrangements and when vendors use the term "innovation", their suggestions generally works against the interests of the customer.

  • 2007: How was it for outsourcing?

    Government continues to shun colossal outsourcing contracts in favour of selective sourcing, while businesses display growing confidence in software-as-a-service -- however sustained skills shortages have plagued deployments, sparking interest in offshore options.

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Features and Case Studies (7)

  • Gershon: Easier said than done

    Gershon's recommendations are consistent with those of other jurisdictions that have undertaken similar reviews, and are aimed at giving the ICT centralisation/decentralisation pendulum a shove back towards the centre. This is, however, easier said than done.

  • Customs: Murray Harrison, CIO

    Australian Customs CIO Murray Harrison dislikes SLAs and runs away if a vendor talks to him about innovation. In this interview, he also explains why getting excited about gadgets can be dangerous and talks about how Customs' outsourcing strategy has evolved.

  • The war against VoIP: How long can the telcos fight?

    Voice over IP has reached some major milestones in 2008 in both the enterprise and consumer ends of the market but how long can traditional telcos continue to fight against this disruptive technology?

  • Aussie! Aussie! Aussie! Why? Why not?

    Want to shop locally for IT services but don't want to compromise on quality? The local services industry is finding ways to outdo global giants.

  • BPO: Save money or fix your processes?

    Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.

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