They say too many cooks spoil the broth, but the customer service problem recently facing the Australian Taxation Office (ATO) was proving even harder to swallow.
As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.
VoIP delivers cost-savings and improved control over customer support calls for Australian office-products supplier, Corporate Express.
Citrix used its thin client technology to demonstrate an Apple iPhone running Windows XP, at the Citrix Application Delivery Conference in Melbourne recently.
With so many browsers on offer we are spoilt for choice. But what should you look for, and what are the security misconceptions?
With Melbourne resuming its rightful place as Sydney's slightly embarrassing provincial neighbour after the Commonwealth Games, the scene is now set for an event of real significance.
Service oriented architectures (SOAs) can ease application development but they impose a significant administrative burden. David Braue finds out how Scandinavian Airlines dealt with the challenge of SOA proliferation with flying colours.
The construction giant's AU$15 million, JD Edwards OneWorld implementation was initially intended as an upgrade to a struggling decade-old internal system but Thiess has found more than one reason to embrace a future version of the product.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.
Technology firms make their living advising customers how to reinvent their IT, but Dimension Data found a dose of its own medicine to be highly instructive. David Braue explains how.
With so many browsers on offer we are spoilt for choice. But what should you look for, and what are the security misconceptions?
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
Driving Business Growth Through Enterprise IT Management
High availability computing with reliable blade technology
Telstra's BT coat doesn't fit
Australian security: the lucky country 
Storage infrastructure on the tender track
Driving Business Growth Through Enterprise IT Management
Dig deeper by clicking here »
Achieve continuous availability with high performance NonStop blade technology
Security superguide
When chief information officers and other technology managers talk about their priorities, security is always high on the list.
Click here for more.
Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
Click here for more.
Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
Click here for more.
