News (3)

  • ATO monitors service performance from the outside

    They say too many cooks spoil the broth, but the customer service problem recently facing the Australian Taxation Office (ATO) was proving even harder to swallow.

  • Photos: iPhone running Windows XP

    Citrix used its thin client technology to demonstrate an Apple iPhone running Windows XP, at the Citrix Application Delivery Conference in Melbourne recently.

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

Features and Case Studies (7)

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • How corporate Australia battles information overload

    We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.

  • Consolidation leads to a new Dimension

    Technology firms make their living advising customers how to reinvent their IT, but Dimension Data found a dose of its own medicine to be highly instructive. David Braue explains how.

  • A question of utility

    Major vendors are pitching the idea of utility computing, where companies would plug into computing services as easily as turning on a tap or a power switch. But how realistic is that analogy, and what will it take to get there?

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

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