News (5)

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

  • Corporate Express calls on IP telephony

    VoIP delivers cost-savings and improved control over customer support calls for Australian office-products supplier, Corporate Express.

  • Videoconferencing: The big picture at Charles Sturt Uni

    When Charles Sturt Uni needed to simultaneously deliver courses to eight different campuses around Australia, it turned to videoconferencing. What challenges, and rewards, did it face along the way?

  • ATO monitors service performance from the outside

    They say too many cooks spoil the broth, but the customer service problem recently facing the Australian Taxation Office (ATO) was proving even harder to swallow.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Features and Case Studies (20)

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

  • Corporate Express calls on IP telephony

    VoIP delivers cost-savings and improved control over customer support calls for Australian office-products supplier, Corporate Express.

  • Videoconferencing: The big picture at Charles Sturt Uni

    When Charles Sturt Uni needed to simultaneously deliver courses to eight different campuses around Australia, it turned to videoconferencing. What challenges, and rewards, did it face along the way?

  • The road to convergence

    There's been a lot of talk about network convergence, the idea that data, voice and video traffic will one day travel over a single network. In this special report, we look at how Mount Erin Secondary College is tackling convergence and IP telephony goals at footy club the West Coast Eagles.

  • How Telstra recovered when BlackBerry went pear-shaped

    Many times, service providers don't know anything has gone wrong until they're hit by a flood of user complaints. Such was the case for Telstra when its BlackBerry wireless e-mail service in Sydney came crashing down one day.

More Features and Case Studies >

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