News (4)

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

  • Corporate Express calls on IP telephony

    VoIP delivers cost-savings and improved control over customer support calls for Australian office-products supplier, Corporate Express.

  • ATO monitors service performance from the outside

    They say too many cooks spoil the broth, but the customer service problem recently facing the Australian Taxation Office (ATO) was proving even harder to swallow.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Features and Case Studies (12)

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

  • Corporate Express calls on IP telephony

    VoIP delivers cost-savings and improved control over customer support calls for Australian office-products supplier, Corporate Express.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • How corporate Australia battles information overload

    We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.

  • Consolidation leads to a new Dimension

    Technology firms make their living advising customers how to reinvent their IT, but Dimension Data found a dose of its own medicine to be highly instructive. David Braue explains how.

More Features and Case Studies >

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