News (3)

  • ATO monitors service performance from the outside

    They say too many cooks spoil the broth, but the customer service problem recently facing the Australian Taxation Office (ATO) was proving even harder to swallow.

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Blogs (1)

  • Read the blog post - Iain Ferguson

    The penguin awakes

    With Melbourne resuming its rightful place as Sydney's slightly embarrassing provincial neighbour after the Commonwealth Games, the scene is now set for an event of real significance.

Features and Case Studies (9)

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • How corporate Australia battles information overload

    We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.

  • Scandinavian Airlines pilots SOA

    Service oriented architectures (SOAs) can ease application development but they impose a significant administrative burden. David Braue finds out how Scandinavian Airlines dealt with the challenge of SOA proliferation with flying colours.

  • Metadata drives WA legal eagles

    IT director Bob Berg tells ZDNet Australia how Western Australia's Department of Attorney-General and Corrective Services overcame complex document management for 40 separate Web sites.

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

More Features and Case Studies >

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    Following yesterday's admission by the Australian Taxation Office that its courier had lost a CD containing the details of 3,000 self-managed super funds, it wants to review how it handles information. My suggestion: go back to the review completed in April.
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