News (3)

  • ICT skills foundering on poor data and disinterest

    Lingering doubts about information and communications technology (ICT) careers, inadequate ICT teaching, an ineffective industry reporting structure and poor collaboration between public and private sectors have all been blamed for the poor state of Australia's ICT skills tracking in a report released yesterday.

  • Get your network up, while they're down

    As network hardware reaches saturation point, now's the time to pick up a bargain in emerging networking technologies. David Braue examines which innovations you can ignore and which ones your business can't do without.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Features and Case Studies (16)

  • SMS gives new voice to NRMA members

    With so many companies focused on major IT-driven transformation, it's easy to forget that even small changes can have a big benefit. For road motoring group NRMA Motoring & Services, however, a highly focused middleware implementation project has provided a new communications channel for hearing-impaired customers.

  • Scandinavian Airlines pilots SOA

    Service oriented architectures (SOAs) can ease application development but they impose a significant administrative burden. David Braue finds out how Scandinavian Airlines dealt with the challenge of SOA proliferation with flying colours.

  • Victoria's single sign-on a study in integration

    A AU$6 million integration project will soon give Victorian businesses easier access to the government departments they need. David Braue weighs in on one of Australia's largest single sign-on deployments.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Turning telesales success from art to a science

    Selling products over the phone is never easy, but one Japanese outsourcer has used mathematics to triple sell-through rates.

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