News (2)

  • Privacy special report: All eyes on you

    As Australia prepares for new privacy laws, ZDNet Australia has amassed a comprehensive collection of articles, analysis and opinion dealing with the emotive subject of online privacy. Make sure you know your rights and responsibilities for December 21.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Features and Case Studies (7)

  • Turning telesales success from art to a science

    Selling products over the phone is never easy, but one Japanese outsourcer has used mathematics to triple sell-through rates.

  • Migration news: Windows to Linux, and vice versa

    Why did national radio broadcaster Austereo Group and consultancy Coffey International drop Linux for Windows? And why did soon-to-be-listed Wotif.com abandon Microsoft technologies for Red Hat and Oracle?

  • Paging made easy with CRM

    How many prospective customers are you managing? CommtechWireless has 30,000. CEO Nathan Buzza explains how this fast-growing wireless paging company keeps up.

  • Jetstar support soars with RightNow

    Australia's second budget airline knew it had to keep customer support costs low to remain viable.

  • Privacy special report: All eyes on you

    As Australia prepares for new privacy laws, ZDNet Australia has amassed a comprehensive collection of articles, analysis and opinion dealing with the emotive subject of online privacy. Make sure you know your rights and responsibilities for December 21.

More Features and Case Studies >

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