Oracle took the lead in sales of human capital management applications last year, while hosted customer relationship management applications propelled market growth for the second consecutive year, according to a report released on Tuesday in the US by AMR Research.
CRM company Salesforce.com has reported good figures for the second quarter of 2006 that topped analysts' expectations, and revealed that its subscriber base has topped 500,000 for the first time.
St George Bank has upgraded its data network to support the voice and video demands on its fledgling customer relationship management project.
Customer service levels at the Commonwealth Bank have not improved despite the completion of a rollout of a new customer management platform to all of its branches, the bank admitted today.
SAP is expected to debut on Thursday a hosted CRM software service, as the business applications software giant steps into an increasingly crowded field.
Getting executive sponsorship for any kind of data clean-up project isn't easy. If careful reasoning, detailed budget plans and a touch of blackmail don't work, then there may be a simpler solution: arson.
The inference that Soul, AAPT and TransACT were Dead Telcos Walking long before their withdrawals were announced makes me wonder whether Terria has always been, God help us all, just as flimsy a proposition as Telstra has made it out to be.
One of the only Australian start-ups to present at the recent round of conferences in the US was Sydney-based spellr.us, which has launched a Web-based tool to check and monitor websites for spelling mistakes.
Mammoth growth in storage volumes is a fact of life, but even so it's helpful to pause occasionally and try and work out whether our information strategies have fallen hopelessly out of step with the pace of technological growth and changes in costs.
Does anyone seriously believe that Australian businesses and government agencies manage security any better than the US or UK?
SAP is expected to debut on Thursday a hosted CRM software service, as the business applications software giant steps into an increasingly crowded field.
Australian customers were today digesting the implications of last night's widely-predicted AU$7.6 billion acquisition of customer relationship management vendor Siebel Systems by Oracle.
We look at which product can help improve customer satisfaction.
Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.
If your company's back-end systems are in shambles, how will that affect the way customers interact with you at the front end? Get the answer from our Australian experts.
We look at which product can help improve customer satisfaction.
CRM packages are everywhere these days. Which one is right for your organisation?
Chipmaker will release its "LaGrande" security technology in the second half of the year with the launch of its second-generation vPro business desktop technology.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
Collaboration, records management, and workflow are just some of the features in current electronic document management software. We examine your options.
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
Footy Club Switches to Single Business Communications Solution
Proven data storage and protection solutions
Driving Business Growth Through Enterprise IT Management
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
Footy Club switches to Single Business Communications Solution
Connect growing business demands using Next Dimension Working™
Click here to find out more about Telstra's single solution vendor capabilities
Find out how to combine network connectivity with mobile broadband and IP telephony
'At The Whiteboard' Video Series
Click here to learn more about Microsoft Windows Server 2008 and Hyper-V technology.
Click here for more.
CXO's Unplugged - Real Business Insight
Phil Dobbie interviews business leaders to reveal their thoughts on various management challenges.
Click here to see the latest video.
Printer Superguide
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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