News (1)

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Features and Case Studies (6)

  • Turning telesales success from art to a science

    Selling products over the phone is never easy, but one Japanese outsourcer has used mathematics to triple sell-through rates.

  • Migration news: Windows to Linux, and vice versa

    Why did national radio broadcaster Austereo Group and consultancy Coffey International drop Linux for Windows? And why did soon-to-be-listed Wotif.com abandon Microsoft technologies for Red Hat and Oracle?

  • Paging made easy with CRM

    How many prospective customers are you managing? CommtechWireless has 30,000. CEO Nathan Buzza explains how this fast-growing wireless paging company keeps up.

  • Jetstar support soars with RightNow

    Australia's second budget airline knew it had to keep customer support costs low to remain viable.

  • Putting data to work

    Business intelligence platforms are now crucial to driving real business change. Here's 10 steps to better BI.

More Features and Case Studies >

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