News (1)

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

Features and Case Studies (4)

  • Migration news: Windows to Linux, and vice versa

    Why did national radio broadcaster Austereo Group and consultancy Coffey International drop Linux for Windows? And why did soon-to-be-listed Wotif.com abandon Microsoft technologies for Red Hat and Oracle?

  • Jetstar support soars with RightNow

    Australia's second budget airline knew it had to keep customer support costs low to remain viable.

  • Putting data to work

    Business intelligence platforms are now crucial to driving real business change. Here's 10 steps to better BI.

  • Buy vs build: The pendulum swings

    So, your backend systems are showing signs of age? Put down the chequebook; we've found that when it comes to building business apps, many companies are back in the driver's seat.

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