Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Local software vendor Squiz has re-licensed its MySource Matrix tool under the popular GNU General Public License, nearly two years after facing criticism the software's previous licence wasn't open enough.
The right content management system can make or break an online business, especially in publishing. Here are some of the most important rules of the game.
Alternatives to traditional content management products are now ready for prime time, but there are several factors to consider when selecting an open-source solution.
These days content management systems are more than just workflow toolsâ€"they can perform essential Web site functions. What options are available for businesses?
Backers of Mambo are deeply divided over how to govern the open-source project.
Interwoven makes enterprise content management software. In an interview with ZDNet Editor in Chief Dan Farber, CEO Martin Brauns explains how corporate compliance is driving companies to spend money on tracking content -- and how those tools are giving them the competitive edge.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
The right content management system can make or break an online business, especially in publishing. Here are some of the most important rules of the game.
Should you deploy a commercial, open source, or customised CMS? This article examines the pros and cons of each approach to help you make the right choice.
Hosted CMS and blog solutions litter the market, yet none offer Terapad's combination of simplicity and functionality.
The CMS ABSplus is a backup system for notebooks that reduces some of the hassles of keeping data on notebooks secure—at least relatively secure.
Looking for firewall solutions? We review nine options to suit your corporate needs.
With 64MB of memory, an FM radio, and voice- and radio-record functions, the Nomad II MG should answer most needs for wired audiophiles.
Transmeta, the Santa Clara company with the innovative, power-saving CPUs, is at it again--much to the annoyance of its larger competitors, Intel and AMD.
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
'At The Whiteboard' Video Series
Click here to learn more about Microsoft Windows Server 2008 and Hyper-V technology.
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CXO's Unplugged - Real Business Insight
Phil Dobbie interviews business leaders to reveal their thoughts on various management challenges.
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Printer Superguide
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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