Telstra's search and directories subsidiary Sensis is moving to boost its internal search capabilities by launching an intelligence portal early in the new year.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Services giant CSC will continue to provide global application services to mining group BHP Billiton, in a two-year, more than AU$100 million extension contract announced today.
Townsville Port Authority (TPA) has in the past few months bedded down a new content management system (CMS) implementation, aiming to improve information management and meet government compliance requirements.
Australian Taxation Office (ATO) second commissioner Greg Farr said his staff are performing the equivalent of one regular Siebel implementation per week as they keep a case management system deployment on track.
At this year's AusCERT conference, whitelists were a hot topic but is anyone going to use them?
Interwoven makes enterprise content management software. In an interview with ZDNet Editor in Chief Dan Farber, CEO Martin Brauns explains how corporate compliance is driving companies to spend money on tracking content -- and how those tools are giving them the competitive edge.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.
The Department of Families, Community Services and Indigenous Affairs (FaCSIA) is no stranger to electronic record keeping, but in 2002 it realised that some of its most crucial information might soon become inaccessible.
The hard part of CMS implementation is deciding what problems you want a CMS to solve and whether you actually need one in the first place. In this article, we'll show you why every successful CMS project begins with a solid business strategy.
Looking for firewall solutions? We review nine options to suit your corporate needs.
One of the more successful Palm-size PCs, the only problem is getting ahold of one.
With the official launch of Pocket PC 2002, we've seen announcements of new PDAs from Compaq and newcomer Toshiba. Check out our first impressions of the hardware.
Microsoft slams Google on privacy
Google's approach to privacy is a decade behind Microsoft, the Redmond software giant's chief privacy strategi… Watch it now
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MyPerfect.com.au has potential
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Apple has killed the video store; will ISPs be next?
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