News (3)

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • CMS ROI - Factors for success

    Buying and building the technology for a CMS is the easy part. The hard part is justifying the business need and getting upper management to shell out the investment needed. Here are some factors to consider.

  • CMS strategy: Don't put the cart before the horse

    The hard part of CMS implementation is deciding what problems you want a CMS to solve and whether you actually need one in the first place. In this article, we'll show you why every successful CMS project begins with a solid business strategy.

Features and Case Studies (4)

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • CMS ROI - Factors for success

    Buying and building the technology for a CMS is the easy part. The hard part is justifying the business need and getting upper management to shell out the investment needed. Here are some factors to consider.

  • CMS strategy: Don't put the cart before the horse

    The hard part of CMS implementation is deciding what problems you want a CMS to solve and whether you actually need one in the first place. In this article, we'll show you why every successful CMS project begins with a solid business strategy.

  • Case study: Healthcare network eliminates Web bottleneck

    When there are many entities operating under one umbrella, Web site design can be very tricky. This article details how one organisation used the Merant Collage content management system to overcome their problem.

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