Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Buying and building the technology for a CMS is the easy part. The hard part is justifying the business need and getting upper management to shell out the investment needed. Here are some factors to consider.
The hard part of CMS implementation is deciding what problems you want a CMS to solve and whether you actually need one in the first place. In this article, we'll show you why every successful CMS project begins with a solid business strategy.
For mid-size Australian businesses that want to awaken as quickly as possible from their current Web nightmare - resulting from content-heavy sites - a new breed of ASP is emerging that promises fast relief.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Buying and building the technology for a CMS is the easy part. The hard part is justifying the business need and getting upper management to shell out the investment needed. Here are some factors to consider.
Should you deploy a commercial, open source, or customised CMS? This article examines the pros and cons of each approach to help you make the right choice.
The hard part of CMS implementation is deciding what problems you want a CMS to solve and whether you actually need one in the first place. In this article, we'll show you why every successful CMS project begins with a solid business strategy.
For mid-size Australian businesses that want to awaken as quickly as possible from their current Web nightmare - resulting from content-heavy sites - a new breed of ASP is emerging that promises fast relief.
Looking for firewall solutions? We review nine options to suit your corporate needs.
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
'At The Whiteboard' Video Series
Click here to learn more about Microsoft Windows Server 2008 and Hyper-V technology.
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CXO's Unplugged - Real Business Insight
Phil Dobbie interviews business leaders to reveal their thoughts on various management challenges.
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Printer Superguide
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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