Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Telstra's search and directories subsidiary Sensis is moving to boost its internal search capabilities by launching an intelligence portal early in the new year.
Alternatives to traditional content management products are now ready for prime time, but there are several factors to consider when selecting an open-source solution.
These days content management systems are more than just workflow toolsâ€"they can perform essential Web site functions. What options are available for businesses?
Services giant CSC will continue to provide global application services to mining group BHP Billiton, in a two-year, more than AU$100 million extension contract announced today.
At this year's AusCERT conference, whitelists were a hot topic but is anyone going to use them?
Interwoven makes enterprise content management software. In an interview with ZDNet Editor in Chief Dan Farber, CEO Martin Brauns explains how corporate compliance is driving companies to spend money on tracking content -- and how those tools are giving them the competitive edge.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Should you deploy a commercial, open source, or customised CMS? This article examines the pros and cons of each approach to help you make the right choice.
Alternatives to traditional content management products are now ready for prime time, but there are several factors to consider when selecting an open-source solution.
These days content management systems are more than just workflow toolsâ€"they can perform essential Web site functions. What options are available for businesses?
Looking for firewall solutions? We review nine options to suit your corporate needs.
With the official launch of Pocket PC 2002, we've seen announcements of new PDAs from Compaq and newcomer Toshiba. Check out our first impressions of the hardware.
Chasing Ballmer in Sydney
Where's Ballmer? In this video, ZDNet.com.au journalist Liam Tung chases Steve Ballmer around the stree… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
NBN needs workers on board
D'Ascenzo: Read p23 of security review
Opening the floodgates on missing drives
'At The Whiteboard' Video Series
Click here to learn more about Microsoft Windows Server 2008 and Hyper-V technology.
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CXO's Unplugged - Real Business Insight
Phil Dobbie interviews business leaders to reveal their thoughts on various management challenges.
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Printer Superguide
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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