News (4)

  • Sensis turns gaze inward

    Telstra's search and directories subsidiary Sensis is moving to boost its internal search capabilities by launching an intelligence portal early in the new year.

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • Managing data: Content to outsource

    For mid-size Australian businesses that want to awaken as quickly as possible from their current Web nightmare - resulting from content-heavy sites - a new breed of ASP is emerging that promises fast relief.

  • Open-source ECM tool nears release

    Software provider Alfresco is putting finishing touches to the first release of its open-source technology to help businesses manage their data.

Features and Case Studies (5)

  • Connecting call centres and business goals

    Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.

  • How corporate Australia battles information overload

    We look at five organisations that took different approaches to satisfying a common business requirement: to improve the management of corporate information. We hear from Jetstar, Family Court, SHFA, Count Wealth and MBF.

  • Putting data to work

    Business intelligence platforms are now crucial to driving real business change. Here's 10 steps to better BI.

  • Open source for content management

    Unlike in North America and Europe, several factors are driving a greater interest in the Asia-Pacific region for open source content management-related technologies.

  • Managing data: Content to outsource

    For mid-size Australian businesses that want to awaken as quickly as possible from their current Web nightmare - resulting from content-heavy sites - a new breed of ASP is emerging that promises fast relief.

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