News (5)

  • Australian businesses still clueless about ITIL

    More than half of Australian mid-market businesses are completely unaware of ITIL, a key element in providing more efficient service management, a survey has found.

  • Vendors' ITIL skills lagging, say IT managers

    Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.

  • Virgin Blue on ITIL runway

    Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework

  • RFID, SOA top CIOs' shopping lists for next year

    With IT budgets set to remain flat, CIOs are thinking hard about what to spend their cash on -- and RFID, SOA and VoIP are set to top the list.

  • Why CIOs must adopt IT governance

    Will CIOs be able to maintain the status quo when they are on the hook to improve results while also cutting staff and overall spending.

Blogs (1)

  • Read the blog post - Steven Deare

    Here come the drums

    "Hi, where do I find the keynote session," I asked the registration desk of the IT Service Management Forum (itSMF) conference. "That's upstairs. Just follow the drumming." Right, I thought.

Features and Case Studies (7)

  • Service management enterprise guide

    Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.

  • Can the government solve its IT woes?

    Whatever happens in the election, government departments at both state and federal levels are facing major changes to how they build and manage their IT infrastructure. Is the answer shared services, an increased focus on SOA, enhanced Web delivery -- or just telling everyone in your department to get a clue?

  • IT governance: is it the answer?

    IT governance will likely be this year's new buzzword. It promises some rich rewards, including improved ROI, better service levels, and enhanced security.

  • Corporate chiropractics

    We have all heard the phrase "IT needs to align with the business" but what does it actually mean, and how are businesses achieving it?

  • Aussie! Aussie! Aussie! Why? Why not?

    Want to shop locally for IT services but don't want to compromise on quality? The local services industry is finding ways to outdo global giants.

More Features and Case Studies >

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