Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.
We have all heard the phrase "IT needs to align with the business" but what does it actually mean, and how are businesses achieving it?
If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.
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