Tech skills not as valued as 'people skills'

Interpersonal skills are more important in the workplace than IT skills, according to the results of a survey commissioned by Microsoft.

In the survey of approximately 500 board-level executives, 61 percent said interpersonal and teamworking skills were more important than IT skills.

However, Microsoft's chairman Bill Gates said that while communication skills were important, IT skills now permeated every level and type of job.

"One of the most important changes of the past 30 years is that digital technology has transformed almost everyone into an information worker," said Gates in a statement. "In almost every job now, people use software and work with information to enable their organisation to operate more effectively."

But Gates also acknowledged the value of people skills. "Communication skills and the ability to work well with different types of people are very important too," he said. "Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs."

Most of the executives questioned felt interpersonal skills would continue to be more important than IT skills in the future. But many felt IT skills would become more important, with 24 percent saying IT would become the most important skill in the workplace within the next 10 years.

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Talkback 11 comments

  1. Not really Anonymous -- 17/12/07

    I frequently hear people say that people skills are more important than tech skills. Typically, the people who say this are senior management or executive level, where this is probably true.

    Most people do not work at this level, though, and work in positions where if you don't have the tech skills you can't do the job - which would make them essential (by definition), and therefore they couldn't be less important than other things.

    Maybe ZDnet could do a survey of people who are actually involved in the hiring/firing of IT professionals to find out what skills they actually look for when they make a decision.

  2. Yeah Right Anonymous -- 17/12/07

    People who have no idea about IT (execs normally) often have this opinion.
    This morning our phones and email stopped working.
    The salesman here, who has absolutely fantastic "People skills" was stressing out not knowing what to do, while I plugged the LAN onto a backup bonded DSL service, rerouted the LAN from head office and got everything working again in five minutes.
    Gotta love those people skills...

  3. Can acquire one quicker than the other Warrick J -- 17/12/07

    Multi-skilling vs multi-functioning. You can teach a techie to be professionally polite. It takes many years longer to teach a people-person IT skills. Do you want a competent accountant at tax time, or someone who makes you feel good?

  4. Communication Vs Technical Skills Anonymous -- 17/12/07

    Most senior executives love people who have great "people skills" because they can communicate on the same level. But I think the IT industry is saturated with people with great "people skills" that are lacking adequate technical skills. Many of these people with great communication/sales skills know how to talk the talk but not walk the walk. So where is the value in this? I understand the need for them but in this complex world of IT, I think there should be more need for technical people over people with great "people skills". Most senior executives do not understand the intricate details of IT, so this is where they go wrong. This is why "people skills" will always be more valued over technical skills and will always be this way because the corporate world is dominated with non-technical people. :)

    I hope I didnâ??t offend anyone, but thatâ??s my opinion.

  5. And the point is? Lord Watchdog -- 21/12/07

    IT experience is a skilled trade, just like an electrician or plumber. It can be taught to anyone with natural ability in the profession.

    You can't teach rude people 'people skills' unless they are willing to change their ways - unlike formal qualifications and experience in a chosen profession, 'people skills' comes down to a person's attitude and not what their brains have the capacity to absorb and compute.

  6. IT Skills Simon -- 21/12/07

    Not sure what the point of this story is? Obviously, the people supporting your IT must have IT skills and the better those skills, the more value delivered. The rest of the business may not require IT skills. Sales people and managers need people skills but does a process worker need soft skills? I doubt it.
    If anyone thinks soft skills are more important than IT skills for those delivering IT services, then they have rocks in their head!

  7. IT Skills being under valued Anonymous -- 21/12/07

    "IT skills" is a very general term. There are many levels of IT skills you can debate upon. But you cannot compare an engineer with design and implementation skills with a tradesman. It takes someone with great intelligence and years of experience to be able to become an engineer with design and implementation skills. Obviously people at this level naturally have the right attitude to be able with achieve at this level. You can teach an average Joe blow "people skills", and you donâ??t have to be intellectual with attention to detail. Most people are already born with "people skills", its not even something you have to learn. This is why tech skills should be more valuable than "people skills", especially IT skills on a third level. It is obviously better to have both, but that is a rare commodity I think.

  8. yep.............. Anonymous -- 01/01/08

    its friggin scary when youve got no idea sales people and managers making "people friendly" promises to customers with *technical" ramifications/dependencies that they have no idea about...

    unfortunately i see this all the time in my role ..

    and unfortunately as much as i hate to say it, the ability to smile in the face of an impending distaster, wear a short skirt and talk general BS about the weekend football is becoming more important and valued above all else in this stupid IT industry ...

    then of course, when the exchange server is down on a friday night, these clowns with "people" skills are nowhere to be found... morons...

  9. find the right person Anonymous -- 04/01/08

    I found out companies from time to time recurited IT people who don't have enough tech skills. sounds like that you talk the talk and you get the job. It happens on job agents as well because I found most agents have no ideas about the tech... really doubt how could they pick up the people with the right IT skill and recommand them to the employer. I think the manager/executive should think about why they couldn't find right person.

  10. people skills Anonymous -- 07/01/08

    Just like any trade, people skills are required. Just being able to talk tech does not cut the grade any more and limits the ability of any technical person to gather all required information. We must face it now, IT needs to be more human as we are dealing with technology that services people, the human aspect is just as important as the technical solution. Communication skills are essential, even a plumber needs to be an understanding people person to win re-occurring business and to uphold a reputation. Without this skill you will find you may be limited in your career.

  11. People Vs Tech Skills Anonymous -- 08/01/08

    This debate is about which of the above skill is more valuable. Of course it would be fantastic to have both, and most people strive to improve both. But its either one or the other.

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